FAQ
Quick Tip: Most questions can be answered by reading your rebate offer terms and conditions. Please read these terms thoroughly to ensure a smooth process.
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Can I apply for a rebate if I do not have a Florida City Gas account number?
Florida City Gas rebates are only available to active Florida City Gas customers for new products installed in the service area. The account number is located on your gas bill and is required to qualify for any rebate.
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What improvements and equipment are eligible for a rebate?
For current qualifications and rebates available please visit floridacitygasrebates.com.
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What do I need in order to submit my rebate application?
Be sure to read the rebate application carefully to determine what you will need to submit. Rebate applications generally require these materials:
- A completed rebate application.
- A receipt or invoice that includes all applicable information regarding the installation and purchase of the qualifying equipment.
- The serial and model number for the appliance. Please refer to the manufacturer’s website for more information on where to locate the serial number as stated on the PDF version of the application.
Read carefully to learn the unique requirements for each application. -
How long does it take to process a rebate?
Please allow 6-8 weeks for delivery of the rebate once all necessary documentation is received.
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I had several appliances within a rebate application. Is it OK if I mail them in the same envelope?
Yes, you may mail all appliance applications in a single envelope to the address and offer number listed on your rebate application.
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I have multiple account numbers (service addresses), can I submit a single rebate for all improvements?
No. You must complete a separate rebate form for each account number and service address.
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Why can't I send my rebate application to the same address I send my gas bill payment?
Your rebate application is processed by a dedicated rebate payment center that verifies eligibility of your rebate and processes your application and payment. To make sure you receive your rebate in a timely manner, send the rebate application with all required documentation to the address that appears on the rebate form.
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Where can I find my Tracking ID?
Once we receive your documents, you will receive an email with your Tracking ID that you can reference when checking the status of your claim online.
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Who do I call if I have questions?
If you are applying for or have questions about a rebate, please call 888.248.9427 (option 3) weekdays, 8 a.m. to 8 p.m. CT.
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How can I get a rebate application if I do not have access to a printer?
Our platform allows for a user friendly online application process, but in the event that you cannot access our online submission screen, then you can print out an application by going to floridacitygasrebates.com or if you don’t have a printer, you can call 888.248.9427 (option 3) to have an application form mailed to you.